Refund policy

Revocation instructions

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us (Almbusch OG, A-4581 Rosenau, Hauptstrasse No. 31, e-mail: a clear statement (e.g. a letter sent by post or e- Mail) about your decision to revoke this contract. You can use the attached sample revocation form for this, but it is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal: If you withdraw from this contract, we will owe you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than the have chosen the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must send the goods back to us (Almbusch OG, A-4581 Rosenau, Hauptstrasse No. 31) immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract hand over. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

(If you want to revoke the contract, please fill out this form and send it back)

—To Almbusch OG, A-4581 Rosenau, Hauptstraße No. 31, email:

—I/we hereby revoke the contract concluded by me/us for the purchase of the following goods:

—Ordered on        / received on              

—Name of consumer(s):

—Address of consumer(s):

—Signature of consumer(s) (only if notification is on paper)