Withdrawal
Submit Withdrawal Request
Please fill out the following form to submit your withdrawal request.
Return Instructions
We will refund the purchase price as soon as the returned goods have arrived with us or we have received appropriate proof of return.
Items purchased as a 10-pack can only be returned as a complete 10-pack.
The goods must be carefully packaged, complete, and returned in perfect condition. Used or processed plates cannot be accepted for return.
Please note that for 2nd chance and Black Week products, characteristics or defects already indicated at the time of purchase do not constitute grounds for complaint.
Please include a note with the following information in the return package:
– Customer name
– Order number
– Returned items
– Quantity of each item
If the goods were delivered damaged or defective, please contact us before returning them. We will find a suitable solution together.
Right of withdrawal information
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Almbusch GmbH
Hauptstraße 31
4581 Rosenau am Hengstpass
Austria
Email: office@almbusch.com
by means of a clear statement, for example by a letter sent by post, an email, or the above electronic withdrawal form, of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received the notification of your withdrawal from this contract.
Excluded are additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.
We will use the same means of payment for the reimbursement that you used for the original transaction, unless you have expressly agreed otherwise.
In no case will you be charged fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is earlier.
You must return or hand over the goods without undue delay and no later than fourteen days from the day on which you inform us of the withdrawal from this contract to the following address:
Almbusch GmbH
Hauptstraße 31
4581 Rosenau am Hengstpass
Austria
The deadline is met if you send the goods before the fourteen-day period has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
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